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Quality Approach

Quality is in our DNA

At Eclipse our corporate ethos is to deliver intelligent solutions with old-fashioned service. To be able to deliver on this promise, we’ve centred our business on the concept of quality: of our people, our processes and our software solutions.

At Eclipse, quality is in every part of the business. We continue to invest heavily in people, processes and tools to maintain strict quality standards. The longevity and loyalty of Eclipse’s customers demonstrates success of this approach and reinforces the vital nature of quality to the business.

Our people

At Eclipse, our people come first because they create the value for our customers. We create an inclusive culture where teams have the right tools, the right support, and the right environment to deliver outstanding results.

Our commitment to quality is reflected in the hiring process. This lets us find the best people who really stand out.

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The Best Team for Your IT Project Implementation


Our process

Eclipse’s approach to quality extends beyond the quality management systems that customers expect. It includes our approach to processes so that quality is built into every aspect of the project: documentation; methodologies; and commitment. And it is delivering results.

Quality becomes apparent at every stage of the project, from planning and implementation to testing and handover.

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Implementation success through project management


Our software solutions

Even the best people, supported by the most stringent processes, can only deliver a strong result if the software solution is right for the organisation and developed using a Software Quality Assurance (SQA) framework.

Eclipse’s framework uses the internationally-recognised ISO9001 standard across all of our consulting documentation and project methodologies. Using this framework means we avoid mistakes and double-handling at all stages of the project lifecycle.

The result: a technology solution that is fit-for-purpose, delivered on time and within budget, and that solves the customers’ business challenges.

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How a quality approach makes the difference in technology implementation


Our Quality Policy

Eclipse is dedicated to delivering our customers’ business objectives by providing “Intelligent Solutions Old-fashioned Service”. To support this, we have established a Quality Management System (QMS) based on ISO9001:2008 to govern how our employees perform customer-facing activities.

The Eclipse Quality Objectives are:

  • Providing the highest level of customer service and satisfaction
  • Satisfying its customers’ business objectives
  • Delivering solutions in a quality manner on time and on budget
  • Ensuring the continuing professional development of the team
  • Continual improvement of the QMS.

Eclipse is committed to:

  • Compliance with the QMS and the ISO9001 standard which underpins it
  • Communication of the QMS to all staff
  • Continual improvement of its systems and methodologies
  • Analysis of collected data to measure and record the effectiveness of the Quality Objectives and to drive Corrective or Preventive actions as required.

This Quality Statement was ratified by Eclipse Executive Management : 1st August 2016. To find out more about our Quality Focus, please contact Eclipse.


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